Most items are ordered from distributions centers across the United States. In many cases, due to sales tax issues, some items have to ship from them to us and then to you. We will place your order as soon as your payment posts. Most orders will ship in 1-3 days as most items are typically available "off-the-shelf" and ready to ship from inventory. Some products are built-to-order (e.g. access control credentials, video recorders, etc.) these products typically ship within 1-2 weeks. We have listed on each product page the "typical" lead time for products, we cannot control manufacturer''s back orders on certain items, occasionally there will be a delay in shipment of your order. We will notify you of any delays via email in the event that an extended delay is expected.
We offer free shipping on most products, you can take advantage of this by selecting the Free Shipping method during checkout. If you choose FedEx during checkout you will be eligible for free shipping and unfortunately once we cannot refund your money after you checkout using other than the free shipping option. Free shipping is for economy shipping, we select the shipper and only for the Continental United States (CONUS).
Although our website provides shipping rates for FedEx, we reserve the right to use other shipping methods at our discretion.
Note: not all shippers are required to obtain a signature when delivering to a residential address. Please notify us if you wish to have shipper obtain a signature as delivery confirmation of your order, this may involve an additional fee if there is a fee incurred by the shipper for this service and is not available with Free Shipping. We will not be responsible for stolen shipments that were left at your door.
Merchandise damaged in shipping must be reported within 5 business days of date of delivery to the shipper.