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Most items are ordered for just-in-time inventory or shipped directly to you from the manufacturer. We will place your order as soon as your payment posts. Most orders will ship in 1-3 days as most items are typically available "off-the-shelf" and ready to ship from inventory. Some products (like dvr''s autodomes, spectra domes, imagepaks, domepaks, and camerapaks) are built-to-order, these products typically ship within 1-2 weeks. We cannot control manufacturer''s back orders on certain items, occasionally there will be a delay in shipment of your order. We will notify you of any delays via email in the event that an extended delay of more than 15 business days is expected.

Although our website provides shipping rates for UPS, we reserve the right to use other shipping methods at our discretion.

Note: not all shippers are required to obtain a signature when delivering to a residential address. Please notify us if you wish to have shipper obtain a signature as delivery confirmation of your order. we will not be responsible for stolen shipments that were left at your door.

Merchandise damaged in shipping must be reported within 5 business days of date of delivery to the shipper.

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