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Pelco - The World Leader in CCTV
Pelco is a world leader in the design, development and
manufacture of video security systems and supporting equipment. With a long
and prestigious history of offering high-quality products and exceptional
customer service, Pelco has become the most sought after product supplier in
the industry.
Operating from the largest manufacturing complex of
these products in the world. Pelco produces a complete offering of
cameras, enclosures, positioning systems, network video products, matrix
systems, digital video recorders and other video security electronics
products in the never-ending pursuit of achieving 100-percent satisfaction
for its customers.
Respected as a major product innovator, Pelco
manufactures a large number of special equipment items as well, including IP
and network-based video systems, digital video recorders, and a wide range
of award-winning camera positioning and systems. Pelco produces the
industry-acclaimed Spectra®, Camclosure® and Endura® product lines, to name
a few.
Pelco constantly strives to maintain its position as
the most reliable manufacturer in the industry. And to that end, the company
has established an impressive array of customer service programs including:
Guaranteed Ship Dates, 24-hour Technical Assistance, and 24-hour Turnaround
on Replacement Parts and Repairs, to name a few.
Above all else, Pelco attributes its great success and
robust growth to the company¹s ability to provide courteous, on-time service
and dependable products.
From its impressive manufacturing facility located in
Central California and through a responsive global network of sales
representatives, Pelco continues to offer new technologies, products, and
services that constantly confirm the company¹s position as the security
industry¹s premier video security systems and equipment manufacturer.
At Pelco, we firmly believe in providing our customers with innovative,
superior quality products that are competitively priced and nearly always
available off-the-shelf. We offer, by far, the most aggressive, complete
array of customer services ever made available to the video security market.
Furthermore, we guarantee 100% customer satisfaction. Simply stated, this
means that we will always do whatever it takes to fully satisfy every
customer, every time. You should accept absolutely nothing less from Pelco,
because we accept nothing less from ourselves.
Being fanatically customer driven is an integral part of every Pelco job
description. All of our people who deal with potential customer problems are
authorized, and required, to make on-the-spot decisions as necessary in
order to completely satisfy our customers, every time; without needing
approval from anyone. No Pelco employee will ever be criticized for going
too far in trying to help a customer.
I personally stand behind Pelco's Commitment To Excellence. If our
organization ever fails to provide you with this level of support, then
please contact me. I personally handle every customer issue brought to my
attention. As I'm sure you can tell, we appreciate your business.
David L. McDonald
President and CEO
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