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    Pelco - The World Leader in CCTV

    Company Profile

    Pelco is a world leader in the design, development and manufacture of video security systems and supporting equipment. With a long and prestigious history of offering high-quality products and exceptional customer service, Pelco has become the most sought after product supplier in the industry.

    Operating from the largest manufacturing complex of these products in the world.  Pelco produces a complete offering of cameras, enclosures, positioning systems, network video products, matrix systems, digital video recorders and other video security electronics products in the never-ending pursuit of achieving 100-percent satisfaction for its customers.

    Respected as a major product innovator, Pelco manufactures a large number of special equipment items as well, including IP and network-based video systems, digital video recorders, and a wide range of award-winning camera positioning and systems. Pelco produces the industry-acclaimed Spectra®, Camclosure® and Endura® product lines, to name a few.

    Pelco constantly strives to maintain its position as the most reliable manufacturer in the industry. And to that end, the company has established an impressive array of customer service programs including: Guaranteed Ship Dates, 24-hour Technical Assistance, and 24-hour Turnaround on Replacement Parts and Repairs, to name a few. 

    Above all else, Pelco attributes its great success and robust growth to the company¹s ability to provide courteous, on-time service and dependable products.

    From its impressive manufacturing facility located in Central California and through a responsive global network of sales representatives, Pelco continues to offer new technologies, products, and services that constantly confirm the company¹s position as the security industry¹s premier video security systems and equipment manufacturer.

    Brochures
    Pelco Corporate Capabilities Brochure (398 KB PDF)
    School Tours Brochure (996 KB PDF)
    Worldwide Installations (996 KB PDF)

     

     Commitment to Excellence

    At Pelco, we firmly believe in providing our customers with innovative, superior quality products that are competitively priced and nearly always available off-the-shelf. We offer, by far, the most aggressive, complete array of customer services ever made available to the video security market. Furthermore, we guarantee 100% customer satisfaction. Simply stated, this means that we will always do whatever it takes to fully satisfy every customer, every time. You should accept absolutely nothing less from Pelco, because we accept nothing less from ourselves.

    Being fanatically customer driven is an integral part of every Pelco job description. All of our people who deal with potential customer problems are authorized, and required, to make on-the-spot decisions as necessary in order to completely satisfy our customers, every time; without needing approval from anyone. No Pelco employee will ever be criticized for going too far in trying to help a customer.

    I personally stand behind Pelco's Commitment To Excellence. If our organization ever fails to provide you with this level of support, then please contact me. I personally handle every customer issue brought to my attention. As I'm sure you can tell, we appreciate your business.

    David L. McDonald
    President and CEO

     Customer Services

    Pelco Offers the Best Warranties in the Industry...

    Full warranty and return information

    ...Backed by the Best Service Programs Possible.

    B.O.S.S.® Bid Ordering Specification Software
    Need to look up a price, prepare a bid, or inquire about a particular Pelco product? If so, then B.O.S.S.® can help. This easy-to-use, Windows-based, CD-ROM system/program combines product pricing information and specifications into one multipurpose tool. Convenient "Help" menus will assist you with each operation.

    Architect & Engineer Specifications
    If you are an architect or engineer preparing a bid specification ­ then we have the answer: Pelco A&E Specifications. Available on Pelco's B.O.S.S.® software or through this web site. 

    Strap-Pak
    To ensure your merchandise is shipped the most economical way, without sacrificing expediency and handling, we will "strap-pak" all like items. This method of shipment allows you to visually inspect the product upon receipt.

    Early Warning System [EWS]
    We pride ourselves on quoting accurate delivery dates which are based on current data. If, however, an order becomes delayed after confirmation has been made, we immediately notify you of the revised date in advance of the original ship date.

    Made In The USA
    We are proud to display this label that identifies products manufactured in the USA, by Pelco employees.

    Technical Assistance Program [TAP]
    Our 24-hour, seven-day-a-week program designed to assist any customer with a technical problem involving Pelco equipment, day or night...just dial (800) 289-9100 and ask for technical assistance!

    One Day/Same-Day Repair
    Pelco guarantees one-day turnaround on all Pelco equipment received for repair. With advance notice, we will even guarantee same-day repair turnaround. And, if we haven't repaired the item in the specified amount of time we will replace the item with a like item or better model from our stock at no charge to you.

    One Day Replacements
    All replacement part orders, regardless of product or product age, by line item, will ship complete the next working day after receipt of the order - no exceptions. Any product not shipped by the next working day will be shipped when it becomes available at no charge to the customer, FOB destination, and priority overnight at Pelco's expense.

    Product Training Program
    If you are new to CCTV or have interest in knowing more about our products and CCTV in general, we offer product training at our facility or at a convenient location near you.

    "800" Toll Free Numbers
    We want to hear from you. Call us at (800) 289-9100, or fax your inquiry, order or message to (800) 289-9150.

     ISO9001 Certification

    Pelco has always been dedicated to continuous and complete improvement in quality and service. Certification to ISO9001 serves as a major milestone of this journey. Certification means we now have an internationally-recognized quality management system.

    Pelco obtained certification to the ISO9001 international quality standard on June 1st, 2000. Click here to view our certificate